Returns & Exchanges

At Flo Mattress, we offer a 100-night trial period to ensure you achieve the perfect sleep. If you are not completely satisfied with your purchase, we provide a hassle-free return and full refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our sleep experts via email or phone after completing the mandatory 30-night break-in period to start your return.

• 2.
  Verification & Approval

  Our team will review your order details and mattress condition to approve the return under our 100-night trial guidelines.

• 3.
  Scheduled Pickup

  We will arrange for a professional logistics partner to pick up the mattress from your doorstep at no additional cost to you.

• 4.
  Refund Processing

  Once the mattress is successfully picked up, we will initiate a full refund to your original payment method within 7-10 business days.